Dental Careers in Toronto

Patient Care Coordinator - Endodontic Specialists

About us: 

Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our efforts in becoming leaders in Endodontics. We provide a wide variety of endodontic services. Everyday, our team delivers quality care while providing our patients with a warm and friendly environment.   

Our practice is conveniently located at 1235 Bay Street in Toronto’s vibrant & chic Yorkville neighbourhood. We are easily accessible by TTC at Bay St. & Bloor-Yonge stations.

https://www.rootcanals.ca/

Schedule: Full-time

Monday-Friday (7:30-5:30)

Saturday (7:30-2:00) - 1-2 per month

Benefits of Joining Our Team:

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

• Uniforms

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

• Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment

• Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance

• Build strong relationships with patients and our referring dentists to ensure trust and loyalty

• Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently
   

About You:

• Previous clinical experience as a Treatment/Scheduling Coordinator is preferred

• 1-2 years of Dental Administrative Experience

• Keen working knowledge of Abeldent Practice Management Software is required

• Knowledge and understanding of oral treatment plans and ability to educate patients

• Strong customer service experience

• Detail oriented

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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